FAQ
If you have any additional questions and would like personal help, please reach out. We always reply within a day.
CONTACTRETURN/REFUNDS POLICY
We guarantee every product we make. If you are not completely satisfied with your purchase for any reason, write to us and we will provide you with the necessary return shipping information.
You have 14 days from the receipt of your order to return any products. You must retain the receipt of the return shipment until the product is received and refunded by Framesandgear.
Notice, we do not offer free global returns. Framesandgear does not cover the return cost.
Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. scratched, bent, or damaged), will not be refunded and be sent back to you. If the item has been used, a specific assessment will be made as to whether the item can be sold to another customer.
Please return the item(s) to our business address below:
Framesandgear ApS
Motorgangen 2
2690 Karlslunde
Denmark
Please send the tracking ID to: info@framesandgear.com for the return, so that we can follow it.
As soon as we receive the return, we will inspect it and make the refund or exchange accordingly.
DO YOU SHIP WORLDWIDE FOR FREE?
Yes, Framesandgear ships globally for free, no exclusions. Tracked shipping is standard.
IS THERE A MINIMUM ORDER QUANTITY BEFORE I CAN GET FREE SHIPPING?
No, we always ship for free, also if you buy a single component.
WHEN DO I RECEIVE MY TRACKING INFO?
If you have provided a valid e-mail adress, you will receive an automated email from our shipping partner within 2-3 days, stating a tracking number and where to track the package.
We primarily use DHL, FedEx, DAO or PostNord as shipping partners.
HOW LONG IS THE SHIPPING TIME?
Since we ship globally it depends on where you are located. Usually, shipping time within the EU are 3-4 business days, the United States is 4-6 business days, and Australia 7 business days.
HOW IS MY PACKAGE DELIVERED?
We ship directly to your home address, and you will receive your Framesandgear Component in a protected envelope directly to your mailbox.
CONTACT US
You are always welcome to contact us on e-mail or via the contact button. We reply you within 24 hours.
Framesandgear ApS
Motorgangen 2, 2690 Karlslunde, Denmark
Phone: +4520646973
Mail: info@framesandgear.com
